Oragnizational Behavior Business Research Paper

Oragnizational Behavior Business - Research Paper Example In addition, there are problems of attrition and hiring & severance costs (LaMalfa, 2007). Hence, it becomes imperative for the top executives of a firm to make plans and take steps for employee engagement and motivation. As a president of my company, I would make a systematic plan for employee engagement and motivation. The same is discussed here. 2. Recognizing the need and meaning of employee engagement The first step in an employee engagement plan is to recognize its real meaning and need. It has been found through research that engaged employees are those who are emotionally connected to the organization’s business. This emotional connect is above pay scale, incentives, benefits or training. Engaged employees are more enthusiastic, productive and happy in their work. The board of directors and the top executives need to understand that engaged employees lead to significant cost savings in recruitment and training and also enable to gain a sustainable competitive advantage . They allow flexibility in business due to their capability to acquire new skills and adapt to new businesses. The managers also need to realize that like other factors employee engagement can be planned and managed. 3. ... tions, compensation & benefits, training facilities, recommendation of the organization as a place to work, recommendation of company’s products or services to friends and productivity (LaMalfa, 2007). The survey must follow a 5 point or 7 point Likert scale so that the qualitative responses can be converted into quantitative data for analysis. In addition to the questions, the comments of the employees can be noted separately so that different perspectives which can’t be revealed by data can be known. On the questions, advanced data analysis techniques such as regression, factor analysis, cluster analysis and hypothesis testing would be used to generate useful insights. To measure the level of employee engagement, I would also contemplate engaging Gallup which is one of the oldest consulting organizations in conducting engagement surveys. Alternatively, I would use Gallup Q.12, the 12 question survey prepared by the company for measurement (Vazirani, 2007). The same is shown in Appendix 1. 4. Identifying and analyzing the problems The analysis of data would help to identify the problem areas. A certain threshold score should be used for each area to accept or reject it as a problem area. After this the root cause analysis of each problem must be done using 5 Whys approach or Fish Bone diagram. Also a gap analysis needs to be performed at this stage to identify the distance to be travelled for transition from current level of employee engagement to future desired level. 5. Developing an employee engagement strategy Employee engagement strategy would be developed by considering hierarchical needs of employees across 3 levels- basic, intermediate and advanced. The basic level includes meeting employee needs regarding safe working conditions, goal setting, training,

News reading Essay Example | Topics and Well Written Essays - 250 words

News reading - Essay Example Consequently, the Chinese and other critics had to demand the Malaysian government for reasonable explanations. The article mentions that after China asked Malaysia to explain their findings, the Prime Minister was not able to give a quick reply. This only shows that the earlier announcement has not been thought of well. I think Malaysia should have expected that people will definitely ask why they are searching a certain place especially so that the plane would unlikely course through the remote area of the ocean. Malaysia clearly did not perform well in this circumstance and therefore needs to work harder on the issue. On the other hand, the effort of Australia to extend help is commendable. Although Australia is not directly involved in the event, her performance of her moral duties as a nation near the location means a lot. Other countries also joined forces for the fast resolution of the tragedy. It is interesting to note that in its closing, the article says that the search can take years because of the characteristics of the ocean but is quick to mention the fast recovery of Air France which faced a similar fate in

Assessing Service Quality At A 5 Star Hotel

Assessing Service Quality At A 5 Star Hotel 1.1 Introduction Tourism has become one of the great pillars in the Mauritian economy since some years. Today Mauritius is very popular in the Indian ocean and has emerged as a major tourist destination. According to statistical research done, we can say that Mauritius is facing a continual increase in the inflow of visitors during the recent years. Consequently, the hospitality industry faced a rapid growth to accommodate demands, causing a great increase in the number of hotels. The total passenger arrivals during the period January to September 2010 numbered 879,833 representing an increase of 7.3% over the figure of 819,741 for the corresponding period of 2009. Tourist arrivals for the first nine months of 2010 attained 646,656. This represents an increase of 6.2% over the figure of 608,885 registered in the corresponding period of 2009. However, one of the greatest challenges facing hotel organisations today is the ever-growing volume and high level of competition. (Kamdampully et al ,2000). In the highly competitive hotel industry, service becomes one of the most important elements for gaining a sustainable competitive advantage in the marketplace. Improving quality gaps has become a critical issue for the hotel industry in Mauritius as it represents an important source of competitive advantage. In consequence, hotels need to ensure customer satisfaction through the provision of high quality service to their guests for achieving their financial objectives. Increased employee performance is a viable way for hotels to remain competitive. On the other hand, given that delivering service quality and satisfying customers has become the life hood of service providers. Per se, service quality and customer satisfaction need to be investigated to know where the hotel stands and to develop proper methods leading to excellence. The impression that tourists will have of the organisation as a whole will depend on their interaction with the front line employees which means that the latter have a role to play in service quality. However, service quality control is of great importance for customer retention. Customer loyalty is a key determinant for the long term financial performance of organisations (Jones sasser, 1995) . Reichheld and sasser (1990) found that if a firm increases its customer retention rate by 5%, then its total lifetime profits from a typical customer will rise by 25-125%. 1.2 Problem statement The tourism and hospitality industry in our island is developing more rapidly than other industries. Based on data available on tourist arrivals and information gathered from stakeholders, tourist arrivals for the year 2010 has been revised upwards to 920,000. This represents an increase of 5.6% over the figure of 871,356 in 2009. Service quality occupies a significant role in the hotel industry as there is a need to provide service properly. Efficiency cannot be achieved without good proper service quality standards. Assurance of service quality is of great importance in various hotels. So, it is important to alleviate all the downfalls of service quality in this sector to ensure satisfaction of customers . This study is mainly carried out because in Mauritius, the main problem that the hospitality industry is facing nowadays is that demand for high quality service is increasing considerably due to competition. As our country is focussing more on tourism for a better economy, it is vital to see whether the expected class of services are provided to the tourists at the hotels. This shall allow Mauritius to respond to the challenges of the incoming competitive global business environment. By providing high quality service, hotels can enjoy long term profitability. Adapting it to concerned hotel, it is important to know if the employees and the management of the hotel are providing high quality service to the guests to ensure customer satisfaction. 1.3 Objectives of the study The aim of the study is to assess the level of service quality provided by the Hotel. This study will help to know the needs and expectations of the customers of the hotel. The study will also identify the hotel`s current situation and this will help the management of the hotel to develop future strategies to improve services . The study will focus on these objectives : To assess customers` perceptions and expectations of the level of service provided by the Hotel using a modified servqual model. To identify aspects of service that reveal weak and strong areas ( Gaps ) of service quality. To evaluate the level of customer satisfaction at the hotel. To identify appropriate techniques, strategies or action plans to enhance the service at the hotel. 1.4 Profile of organisation Location This 5 star hotel is one of the worlds great resorts -the height of cool, modern elegance, imbued with the warmth of tropical Mauritius, truly one of the Leading Hotels of the World. It lies on a beautiful stretch of sandy coast, looking out over tranquil Trou dEau Douce Bay. Out in the lagoon, are two beautiful islands, including Ile aux Cerfs with its spectacular 18-hole championship golf course, designed by Bernhard Langer. This is 5-star luxury at its best, the perfect holiday setting for couples and families, with a fabulous range of facilities, including an extensive range of water sports and land-based activities, 5 restaurants, a renowned Givenchy spa and personal butler service. The Resort also features three spectacular waterfront Villas, which have redefined the benchmark for luxury in Mauritius. Opened in May 2005, the hotel offer ultra-exclusive and spacious accommodation, using the latest technology to meet the high expectations of the most discerning guests. The hotel comprises of 300 rooms including villas, standard rooms, junior suites, and royal suite. There are 2 Bars known and also 3 Restaurants 1.5 Outline of study The study on assessing service Quality comprises five chapters . Chapter 1 relates to the introduction on service quality in this new century. Then the problem statement is explained followed by the aims and objectives of the study and lastly the hotel profile is shown. Chapter 2 consists of the literature review on service quality and discusses all its related key theories. This chapter has the main objective of broadening knowledge on service quality and customer satisfaction. The second part of the literature review sets out to develop and understanding of the distinctiveness application of service quality and customer satisfaction concepts to the tourism and hospitality industry. Chapter 3 explains the methodology used throughout the study , the methods used for data collection, the sample size , the sample techniques , the data analysis , and the limitations of the study. Chapter 4 presents the actual data findings accompanied by the necessary analysis. Chapter 5 consists of the conclusion and recommendations pertaining to the study. Chapter 2 The literature review The chapter sets out to clarify various concepts around which the thesis would be based. This part is normally divided into three sections whereby the first part gives an insight into the world of services. Then secondly the concept of service quality and its determinants are dealt with on a general point of view. And finally the last section offers a review of customer satisfaction and some elements of services attached to it. Within the chapter, much emphasis has been focussed on the work of Parasuraman , Zeithaml and Berry (1988) who devoted particular attention to the field of service quality. Services Since a couple of years services are growing in importance in the world economy and this is majorly due to the advent in technology. Services are diverse and omnipresent in most industries. They are economic activities that create value and provide benefit for customers at specific times and places as a result of bringing about a desired change in the recipient of the service (Lovelock, 2003). Services can also be viewed as including all economic activities whose output is not physical product or construction , is generally consumed at the time it is produced, and provides added value in forms (such as convenience , amusement , timeliness, comfort or health) that are essentially intangible concerns of its first purchaser ( zeithaml and bitner,2003) Although the process of services may be tied up to physical products, their performances are essentially intangible and do not result in ownership of any kind. This can be identified in all the definitions .In simple terms services can be described as deeds, processes and performances. Characteristics of services Intangibility Services cannot be seen, tasted, felt, heard or smelled before they are bought, as they are rather performances than objects. Customers usually derive value from service without obtaining ownership of any tangible elements in most cases (lovelock 2003) . For example, a tourist cannot know how his holidays would be like, at a particular destination until he/she experiences it. Inseparability Production and consumption of services are done simultaneously, after that they had already been sold before hand. Services cannot be separated from their providers, whether they are people or machines ( Kotler and Armstrong,2001). Customers usually need to assist the production process or even participate in it. This often reveals to be an essential ingredient in the service experienced by the customer. Heterogeneity Services are subject to degrees of variability as they are performances that are frequently produced by humans ( Zeithaml and Bitner,2003). Performances vary from producer to producer, from the customer and from day to day. This is due to our uniqueness; productions of services are delivered differently and experiences, lived in unique ways. Perishability Services are highly perishable items since they cannot be stored for later use or sale. It has a shorterm supply elasticity. Services cannot be stored and carried forward to a future time period (Rathwell,1966,Donnelly,1976 ; and Zeithaml et al..1985).For example, if a tourist reserved for a stay in a hotel during peak seasons ,he may not be re imburse if he does not show up. Customer Expectations Customer expectations are beliefs about service delivery that works as standards or reference points against which performance is judged . It provides understanding of how the customer defines quality of service and facilitates the development of customer satisfaction questionnaires ( Pizam and Ellis,1999). Consumer expectations , therefore , serve as the cornerstone or foundation on which service quality is measured ( Clow et al ..,1997) and represent a critical step in delivering quality service. In simpler terms, Expectations is defined as a person`s thought of the future service that he/she will consume. These are expectations have arised by the person`s personal experience, on the internet, by friends and colleagues through word of mouth etc. Customer perceptions As diverse individuals, we all tend to see the world in our own specific ways. Customers act and react on the basis of their perceptions rather than on the objective reality, meaning that each customer experience services differently. Thus ,it is important for organisations to know how consumers perceive their services so as to take necessary dispositions to enhance quality. Perception is defined as the process by which an individual selects ,organizes and interprets stimuli into meaningful and coherent picture of the world ( Schiffman and kanuk,2002) . Each consumer`s interpretation process is based on this own needs, values and expectations : as such , a cognitive judgement. Customer perceptions are the evaluation of particular services by actually experiencing them. They are always considered relative to expectations . Oliver ( cited in Williams and buswell,2003) defined customer perceptions as `a comparison to excellence in service by the customer `. However , the notion of excellence is difficult to be known and whether this standard can be used to judge a particular service is questionable. Finally, customer perceptions should not only be viewed as being made at the end of and experience ( zeithaml and al..,1990) . It is believed that there is an endless potential for judgements to be made all through out the service delivery process. Perception creation starts whrn the customer first enters the service provider`s premise and continues during the service delivery process till it ends . Thus , it may be assumed that an overall perception is built after a particular experience. Service Quality Service quality is a central issue in this ever growing service economy. It is considered a critical determinant of competitiveness, as it is a source of differentiation for various firms . For instance, and appropriate service quality definition is an essential starting point. Through time , numerous quality concepts have been developed ,starting by shewhart ( cited in Williams and Buswells, 2003 ) with conformance to requirements. Then , Deming (1986) defined quality as the predictable degree of uniformity and dependability at low cost while juran proposed fitness for purpose ( Juran and godfrey,1999). Afterwards, Feigenbaum ( 1991) came with the total quality control throughout the organisation. Crosby ( 1979) equated quality to conformance to requirements until Peters ( 1987) offered the concept of customers perception excellence , which revealed be be fundamental in assessing quality. It is difficult to define service quality due to the various caracteristics of services ( such as tangibility ,perishability ) and to the changing needs and expectations of both providers and users. Quality practitioners view quality from various approaches but most of them prefer the user-based approach to quality. Kotler and Armstrong (2001) define quality as the ability to satisfy stated if implied needs with totality of features and characteristics of a service. In broad terms, quality focuses on the benefits created for customers` side of the equation (lovelock,2003). It is all about how customers, both internal and external , evaluate an organisation`s services. Service quality is modelled as the consumer comparing service attribute ( perceptions) to standards of excellence/ ideals for those attributes ( expectations) (oliver,1993;Parasuraman e al.. 1988). According to Deming ( cited in Van Der Wagen) , 1997) quality does not necessarily mean high quality. It means a predictable degree of uniformity and dependability, with a quality standard suited to the market . he also stated that as a concept , it is closely related to value for money. Whereas for Edvadsson ( 1998) , quality means satisfying needs and meeting expectations ; not only those of customers but also those of employees and owners. High quality service is considered as a critical determinant of long term profitability as service quality affects the repurchase intentions of both existing and potential customers ( Ghobadian e al..,1994 ) . Hence , it can be stated the concept is an effective means to ensure survival or even obtain a competitive position in today`s dynamic environment. However , the only appropriate means is to thrive for continuous improvement. Measuring service quality : As service quality is becoming a major part of business practice , it is important to be able to measure and research its effectiveness ( Mei et al..,1999) . For instance , different management practitioners and writers proposed various models to assess service quality. The figure 2.1 shows the gaps model of service quality Source : Zeithaml , V.A , Parasuraman, A.,Berry, L.L ( 1990) ,Delivering Quality Service : Balancing Customer perceptions and Expectations. Gap 1 : Customers expectation = Management Perceptions : as a result of inadequate marketing research orientation, lack of upward communication, insufficient relationship focus with both customer and stakeholders or even inadequate service recovery. Gap 2 : Service quality Specifications Management Perceptions: as a result of the absence of wholehearted management commitment to service quality , Poor service design, absence of customer defined service standards or even inappropriate goal setting. Gap 3 : Service Quality specifications Service Delivery : owing to poorly qualified employees , inadequate internal support systems , insufficient capacity to serve , customers not filling their roles or problems with service intermediaries among others. Gap 4 : Service Delivery External communications : due to inadequate horizontal communication and propensity to over promise. Gap 5 : Customer Expectations customer Perceptions : as a result of influences exerted from customers` side and because of the previous four gaps ( providers` gaps) Consequently, a process model ( Zeithaml et al..,1990) was developed to assess these gaps and take corrective actions. Servqual Model . SERVQUAL ( Parasuraman et al.,1990) had its roots from a strongly user oriented research done through numerous qualitative studies ( mainly focus groups). Parasuraman et al..,(1988) originally evolved a set of ten dimensions ,which was consolidated into five broad criteria after further in -depth research to evaluate service quality SERVQUAL is viewed as the mostly used ,valid and generally accepted measurement tool ( brown and bond,1995). It assesses customers` expectations and perceptions of quality through five generic dimensions described below : Reliability : ability to perform and deliver promised service dependablyand accurately. Responsiveness : Willingness to help customers and provide prompt service. Assurance : Employee`s knowledge , courtesy and ability to inspire trust and confidence ; serving with a smile and be courteous in their approach. Empathy : Caring and individualized attention the firm provides its customers . Ability to make him feel unique and to cater to any of his requirements. Tangibles : Appearances of physical facilities , equipments,personnel and communication materials used to enhance image of the organisation and to signal quality. SERVQUAL questionnaire contains 2 sections : an expectations section consisting of 22 statements and a perceptions section consisting of a matching set of company-specific statements ( Zeithaml et al.,1990). Expectations are measured to serve as standards against which perceptions are compared to determine service quality gap. The instrument is applicable across a broad spectrum of services but it can be adapted or supplemented to fit the characteristics or specific research needs of an organisation. the model has been criticized by a number of academics (Carman 1990; Babakus and Boller 1992; Teas 1994). Criticism was directed at the conceptual and operational base of the model, mostly its validity, reliability, operationalization of expectations, and dimensional structure. However, there is general agreement that servqual items are reliable predictors of overall service quality (Khan 2003) SERVPERF MODEL SERVPERF is quite a different approach from SERVQUAL in the sense that it tries to eliminate the expectations /perceptions problems ( Cronin and taylor, 1994 ) . It considers customer satisfaction, rather than service quality , as the sole construct determining purchase intentions . It is a performance-based model that considers service quality to be same as performance and Robledo (2001) confirmed that it is more appropriate for satisfaction measurement of Business` process by customers ( Baggs and Kleiner,1996) Importance -Performance Analysis ( IPA) IPA is a technique used to identify attributes that are considered as important factors to customers. It measures their relative importance associated with a service/product and also indicates the degree of performance ,i.e level of satisfaction (Martilla and james ,1977). As SERVQUAL,IPA support the view that quality is a function of customer perceptions of performance. SERVPEX MODEL Another model is the SERVPEX (Robledo ,2001), developed for airline services , which possess 26 attributes and a three -factor structure (tangibles, reliability and customer care). It is a basic tool for investigating perceived service quality and expectations. Quality Audit Quality audit is also an instrument assessing quality . It is often carried out as part of quality standard certification processes (e.g ISO 9000) and in TQM programs ( Rajendra and Devadasan,2005). Various researches developed quality audit tools and techniques for specific fields ; chapman et al.,2002 ( cited in Rajendra et al., 2005), to enhance quality in libraries , while, Takeuchi et all,1983 ( cited in Chua Chow et al.,2005), to improve customer service. Critical Incident Technique ( CIT) A critical incident is an observable action or form of expression, which is complete enough in itself to allow inferences to be drawn ( Davis , 2006). CIT is a very useful technique in solving real workplace problems and Edvardsson and Roos (2001) confirmed its limitless capacities in dealing with these types of problems . For instance ,CIT provides a generic road map to identify and resolve organisational problems ,particularly customer- centered ones ( Davies,2006 ) . It is like analysing the interactions of customers with providers during a service delivery . As such , it can be applied to the total customer experience ( Williams and Buswell,2003). Unfortunately, CIT has had very little exposure in the practical sphere. Direct Investigation Approach (DIA) DIA is basically a qualitative technique , which is also known as mystery shopping . It involves disguising an inspector as a customer and allowing him to actually experience the service level of an organisation under evaluation ( Baggs and kleiner, 1996). It provides an objective snapshot of the service experience through the detailed report of encounters and observation that the inspector would submit. QUALITOMETRO QUALITROMETRO is a method on the service quality dimensions ,proposed by parasuraman et al.,1988, conceived for evaluation and ON-LINE service quality control(Francheschini and Rossetto, 1995b). It allows for the possibility of a separate measurement of expected (observed as ex-ante) and perceived (observed as ex-post) quality without the potential for cross-influence on the same questionnaire . But QUALITROMETRO is still under advanced experimentation ( Francheschinie et al.,1998). Managing service quality One road to success in this dynamic world of changing customer expectations is good management practices to maintain excellent quality levels. The pioneer in this field was an American ,W. Edwards Deming who developed quality management strategies for the Japanese. Quality strategies for the Japanese . Quality management came from two ideas about how to run organisations better ; the first is about customers and the second about efficiency . Service quality management is a philosophy of continuous evaluation and improvement ( Van Der Wagen,1997) . It encloses a blend of practices such as quality control , quality measurement and service management Research done by Stephan and Yvonne Lagrosen (2003) on quality management revealed that the following core values were necessary to dash off on a quality journey. 1.Customer orientation . satisfaction of the needs and wants of customers is the ultimate goal ,being considered as the basis for quality management. Both internal and external customers are included . It is of most relevance for services as customer participation is often required in production is often required on production and also due to the high interaction level. 2. leadership commitment . an active and visible commitment from management is required . Managers need to act as role models for quality ; focus need to be more on the processes rather than the outcomes. 3. Participation of everybody . Development of quality requires the participation of each organizational member. Employees should be empowered and for services , this is particularly important for the front staffs, who perform their duties in direct interaction with customers. 4. Continuous improvements . It is important to have a sustainable development of quality and to adopt a learning culture in today`s dynamic environment. Companies should constantly renew and improve all their services processes . Focus should not be only on short-term benefits but also on long term ones. 5. Management by facts. Effective management information systems must be developed ; decisions should be based on reliable and well-documented facts. A selection of indicators related to quality and satisfaction should be used. 6. Process orientation . Firms should have processes designed to enhance customer satisfaction . The way services are produced and delivered are essential to achieve service quality. Service blueprinting is a valuable and adequate tool in this context. Total Quality Management ( TQM ) TQM is one of the most common frameworks for managing quality. It can be regarded as the highest level of quality management ( Dale, 1999) . Development of this concept is largely attributed to Japanese manufacturing companies and to quality experts including W.Edward Deming , Joseph M. Juran and Philip Crosby ( cited in Peters, 1999 and Hutchins,1992 ) .TQM is principally designed to reduce an organisation`s defects , to determine its customers` requirements, and to satisfy these requirements ( Morrison,2001) . Five principles of TQM : Commitment to quality. Quality is the top priority of any firm instituting a TQM program . Management must take the responsibility to participate and direct the TQM process to ensure its success. Focus on customer satisfaction . TQM organisations recognise that customer care about quality and make the necessary efforts to find out their expected service quality levels. Upon determination of these standards, every effort is made to meet or exceed those expectations. Assessment of organisational culture. The consistency of the existing organisational culture must be assessed with the TQM principles . A team of top executives and employees usually does this practice over a period of several months. Empowerment of Employees and teams . The success of a TQM program is greatly due to the empowerment of employees that allows them to better satisfy each individual customer. Measurement of Quality Efforts. TQM firms must be able to measure the outcomes of their quality improvement efforts . Various service quality indicators ( such as customer satisfaction and employee performance measurements) should be utilized. HOLSERV Mei et al.., (1999) brought about some amendements to SERVQUAL and developed HOLSERV to fit the Australian hospitality industry . Three items were deleted and eight others were either modified or added to the initial measurement tool, transforming it to 27 items , divided into three dimensions ( employees, tangibles and reliability ) as a final scale. It is also more user friendly and reliable but the technique needs to be supplemented with qualitative research. JUWAHEER`S ADAPTED SERVQUAL Juwaheer ( 2004) modified the servqual to explore the international tourists` perception of hotel operations in Mauritius . 39 attributes were developed through nine hotel factors , which were identified as service quality and customer satisfaction determinants. Q-Sort technique Q-sort method ( Ekinci and Riley , 1999) serves the purpose of improving surveys . It addresses problems like where is no consensus on the meaning of a particular concept ( e.g service quality). Q-Sort technique can assess the validity of quality dimensions before they are used in measurement tools but its results must be subject to factors analysis to ensure reliability. It must further be noted that it is only a preliminary approach in scale development. Service Quality in tourism When we talk about tourism, we must also talk about quality issues to provide a quality tourism product. Among the service industries tourism is especially significant in terms of its sensitivity to quality issues and in fact, service quality is one of the goal tourism policy issues in the light of the rapid growth of the industry. Valid approaches regarding service quality for the tourism industry is the customer oriented and the value-oriented approach of Garvin`s five definition of quality (Williams et al..,2003) since the specific issue of quality in tourism has not yet been address by management academics and no specific definitions have been attributed to the industry. The customer-oriented approach views customers as central to the organisation and to all aspects of the operational procedures. This explains the necessity of constantly gathering information on guests` expectations (which Diaz-martin et al., 2000, considers as a segmentation variable in tourism), perceptions and complaints concerning services. Services are delivered according to the needs and wants of customers so as to enhance their holiday experience. Moreover, the customer must derive value from the tourism product ; the quality in tourism must be both in terms of the physical product ( hotel design, room,restaurant, menu items , etc ) and the service being offered. According to Horst Schulze, president and chief executive of the ritz carlton hotel company, ( service can only be accomplished by people. The hotel can be breathe-takingly beautiful adn the food memorable, but a poor employee can quickly sour the experience). The service element is crucial in enhancing the quality of the experience of the tourist , who will always be conscious of, and even assessing , the attitude , skills and competencies of the host delivering a particular service. Gronroos (1984) , regarded service quality from 2 point of view : technical adn functional quality. The technical quality is the actual outcome of the service while the functional quality is all about the process that has been undergone to deliver the outcome. Both are considered equally important owing to their impact on customers and can surely be applied in the tourism context. The world Tourism Organization (WTO, 2003b) has defined quality in tourism as : the result of a process which implies the satisfaction of all legitimate product and service needs, requirements and expectations of the customer , at an acceptable price , in conformity with the underlying quality determinants such as safety and security, hygiene , accessibility , transparency , authenticity and harmony of the tourism activity concerned with its human and natural environment. In the above definition we can clearly find that elements of both the customer-oriented and value oriented approach has been considered together with attributes which are directly connected with the tourism concept. Tourism quality is taken from a holistic perspective in this definition. One universal truth about the tourism industry, it is that nothing

Structure of NTFS :: essays research papers

Structure of NTFS The NTFS file system is used in all critical Microsoft Windows systems. It is an advanced file system that makes it different from the UNIX file systems that the original TCT was designed for. This document gives a quick overview of NTFS and how it was implemented. The biggest difference is the use of Alternate Data Streams (ADS) when specifying a meta data structure. MFT The Master File Table (MFT) contains entries that describe all system files, user files, and directories. The MFT even contains an entry (#0) that describes the MFT itself, which is how we determine its current size. Other system files in the MFT include the Root Directory (#5), the cluster allocation map, Security Descriptors, and the journal. MFT ENTRIES Each MFT entry is given a number (similar to Inode numbers in UNIX). The user files and directories start at MFT #25. The MFT entry contains a list of attributes. Example attributes include "Standard Information" which stores data such as MAC times, "File Name" which stores the file or directories name(s), $DATA which stores the actual file content, or "Index Alloc" and "Index Root" which contain directory contents stored in a B-Tree. Each type of attribute is given a numerical value and more than one instance of a type can exist for a file. The "id" value for each attribute allows one to specify an instance. A given file can have more than one "$Data" attribute, which is a method that can be used to hide data from an investigator. To get a mapping of attribute type values to name, use the 'fsstat' command. It displays the contents of the $AttrDef system file. Each attribute has a header and a value and an attribute is either resident or non-resident. A resident attribute has both the header and the content value stored in the MFT entry. This only works for attributes with a small value (the file name for example). For larger attributes, the header is stored in the MFT entry and the content value is stored in Clusters in the data area. A Cluster in NTFS is the same as FAT, it is a consecutive group of sectors. If a file has too many different attributes, an "Attribute List" is used that stores the other attribute headers in additional MFT entries. FILES Files in NTFS typically have the following attributes: S.N. Attribute Description 1. $STANDARD_INFORMATION Contains MAC times, security ID, Owners ID, permissions in DOS format, and quota data.

“Graduate Unemployment in Nigeria: Causes, Effects and Remedies”

ELEGBEDE SIKIRULAHI TUNDE DEPARTMENT OF INDUSTRIAL RELATIONS AND PERSONNEL MANAGEMENT FACULTY OF BUSINESS ADMINISTRATION, UNIVERSITY OF LAGOS, LAGOS , NIGERIA. ABSTRACT This paper examines causes of unemployment in Nigeria as well as the consequences and implications of graduate unemployment in Nigeria. The paper also provides useful suggestion and recommendations on how to curb graduate in Nigeria. The paper adopts empirical analysis to examine the causes of unemployment in Nigeria. The data used in this study is of two type primary and secondary data. However, for the primary data the questionnaire was used to solicit responses from the respondents. In conclusion economic recession, governmental policy, employment of expatriates and trade union wage demand increase the rate of unemployment. The study emphasis that planning for human resources use in Nigeria has been based on guesswork and must be re-evaluate. I. INTRODUCTION Economists are unable to agree on the causes of or cures for unemployment (or anything else, it seems). The essence of the Keynesian explanation is that firms demand too little labour because individuals demand too few goods. The classical view was that unemployment was voluntary and could be cleared by natural market forces. The neo-classical theory is that there is a natural rate of unemployment, which reflects a given rate of technology, individual preferences and endowments. With flexible wages in a competitive labour market, wages adjust to clear the market and any unemployment that remains is voluntary. The latter view was that held by Milton Friedman and strongly influenced government policy in the early 1980s, but without success. There is, of course, no simple explanation of unemployment and no simple solution. Unemployment can conceive as the number of people who are unemployed in an area, often given as a percentage of the total labor force. 1 These categorical of persons or people are actively looking for paid employment without success under the prevailing economic condition. Unemployment is the greatest challenge to underdeveloped and developing countries. the phenomenon of graduate unemployment ( GU) as it is being experienced in the developing countries constitute a peculiar problems to labor market and the general economy of these countries. From the content analysis perceptions of job seekers on the issue of graduate unemployment in a study conducted by Fajana (2000), the following factors were identified as the major causes of unemployment in Nigeria: the long period of initial unemployment among university graduates in Nigeria , faulty manpower planning and expansion of educational facilities that have unduly raised the expectations of Nigerian youths , the economic recession , continued proportionality of expatriates in employment , the institution of NYSC ,the collective bargaining process, graduate attitude to some type of jobs attitude to jobs in other location as well as search behaviour of employers and job seekers, use of capital intensive technology , wide rural- urban migration , formal – informal sectors differentials. All these and many other factors contribute the causes of graduate unemployment in Nigeria. The objective of this paper is to critically evaluates all these factors so as to determine t heir impacts graduate job seekers in Nigeria and other LDCs. The purpose of this paper is to examine all the various factors that contribute to graduate unemployment with the view to provide suggestions and solutions on how to curb the problem of graduate unemployment in Nigeria. This paper will also examine how the actions of the industrial relations actors contribute to graduate unemployment in Nigeria. This paper intends to achieve the following: 1- To identify the causes of unemployment in Nigeria 2- To examine the consequences and implications of graduate unemployment in Nigeria. 3- To provide useful suggestion and recommendations on how to curb graduate unemployment. 4- To provide the framework for further studies in this area. 5- T o provide guidelines and information for policy formulation in curbing unemployment in Africa. II. LITERATURE REVIEW 2 Fajana ( 2000), and Standing( 1983) opined that unemployment can be describe as the state of worklessness experienced by persons who are members of the labour force who perceived themselves and are perceived by others as capable of work. Unemployed people can be categorized into those who have never worked after graduation from the university and those who and those who have lost their jobs thereby seeking reentry into labour market. However, most of the previous study on unemployment of youths especially of graduates unemployment in developing countries ( Falae , 1971,Bhalla 1973;Diejomaoh,1979; Bear and Herve 1966;Bhagwati 1973; Diejomaoh and Orimolade 1971) have tended to ignore the special case of the university graduates that are first time job seeker. This study makes an attempt to focus on the university graduate first job seeker. According to William (1976) the meaning of work to paid employment is the result of the development of capitalist productive relations. However, according to Fajana (2002) the concept of work has partly shifted from productive effort itself to the predominant social relationship. For instance , it is only in the sense of social relationship that a woman running a house and bringing up children can be said not to be working ( Hayes and Nutman,1981;Iyoha ) UNEMPLOYMENT IN NIGERIA: TRENDS After the 1967-1970 civil war in Nigeria , the incidence of graduate unemployment was suspected, rumored and feared( Fajana 2000). In this regards professor Diejomaoh ( 1979) in a study conducted at the human resource unit of the university of Lagos found that the incidence of graduate unemployment between 1965 and 1972 was not a serious problem contrary to what is being dreaded. Similarly , Folayan Ojo ( 1979) attributed whatever level of graduate unemployment ( presumably small ) during the period 1965-1972 to ; slow bureaucratic machinery for the processing of application for jobs and the influence system might have caused some graduates to remain temporarily unemployed for the first few months after graduation. However at that time there had been shortage of medical doctors, graduate teachers and engineers while agriculture graduate are under-utilized. However, the trends have changed greatly from late 1970s till date. Currently the number of universities has increased and their curricular have expanded. The motivation for the establishment of private universities was in part a response to unprecedented demand by Nigerians for higher education ( Sylverster Ugoh ,1982) 3 with phenomenal expansion in education , the demand for this service and students enrollment had become so rife that by 1985 the turn out figure had risen to 30,000 per year even into the 1990s ( federal ministry of labour ,1985) the trend of undergraduate application and admission into universities is shown in table 1 and 2 below: 2003/2004 M F 2004/2005 M F 2005/2006 M F 2006/2007 M F 2007/2008 M F 603,176 443,764 484,217 353,834 527,180 390,780 521,170 391,180 578,715 455,368 TABLE 1: TOTAL NUMBER OF UNIVERSITIES ENROLMENT BETWEEN 2003 AND 2008. SOURCE: JOINT ADMISSION AND MATRICULATION BOARD, 2009 2003/2004 M F 2004/2005 M F 2005/2006 M F 2006/2007 M F 62,023 43,984 60,049 45,906 39,743 25,775 42,953 28,044 TABLE 2: TOTAL NUMBER OF ADMISSION OFFERED BETWEEN 2003 AND 2007. SOURCE: JOINT ADMISSION AND MATRICULATION BOARD, 2009 The trend of undergraduate application and admission into all universities in Nigeria between 2003 and 2008 shows that between 2003/2004 sessions 603,176(male) and 443,764(female) candidates applied for different degree programmes and only 62,023(male) and 43984(female) candidates were offered admissions. 4 TABLE 3: TOTAL ENROLMENT IN FEDERAL UNIVERSITIES BY MAJOUR DISCIPLINE. 5 TABLE 4: GRADUATE OUTPUT IN NIGERIA The identified developmental problem by the Nigerian developmental plans of 196285 includes shortages of skilled manpower, uneven distribution of available manpower among regions and between urban and rural areas, unemployment in the informal sector s well as widespread under-employment particularly in the informal sector, inadequate or undeveloped organizations and institutions for mobilizing human effort , lack of incentives for people to engage in particular activities which are important for national development , and a rapidly growing population( Folayan Ojo,1979) and ( Fajana, 2000). Since the middle of the 1970s, the policy of increased enrolment and turnout of university graduates was aimed at easing some of the development problems 6 identified above. It was hoped that by providing the required quality and quantity of different manpower the nation can advanced at a faster pace. Hence the incidence of graduate unemployment is indeed an unfortunate problem, as these graduates find it difficult to enter labour activities to generate growth and development for the economy (Fajana, 2000). UNEMPLOYMENT IN NIGERIA: CAUSES The yearbook of labour statistics (1984, 1985, 1986) reports that unemployment rate has generally risen during the world wide recession of the 1980s and 90s. The rational steps taken by most management to cope with the recession includes ban on recruitment. Since graduate are mostly first job seekers, this practice of natural wastage, which involves the refusal to fill vacancies imply that graduates directly hit. The annual reports of civil service commission ( 1981,1982) show that overseas recruitment were carried out ostensibly because of the absence of qualified Nigerians to fill some technological and professional jobs. This may have contributed to the problem of unemployment in Nigeria. Contrary to this, Fajana (2000) argued that the presence of expatriates in jobs may not cause graduate unemployment. Nevertheless, this factor become very important when solutions to the problem are being sought. One of the measures adopted by governments in developing countries as part of their policy package to solve manpower problems is the establishment of national youth service programmes (Godfrey, 1970). The National Youth Service Corps (NYSC) in Nigeria came into being in 1973 in response to the particular urgent needs of fostering national unity, a means of recouping government investments in graduates. Unfortunately, the NYSC scheme has encouraged employers (private and public) to shy away from employing graduates. It can be said that it has contributed to graduate unemployment in Nigeria. The labour decree (1974, section 19) protects older workers from being laid off in a situation of redundancy. As labour and management makes an attempt in trying to cope with the recession, they adopt the policy of last-in-first out, coupled with the ban on recruitment during recession. These seemed to have combined to exert a great impact on the employment situation for graduates trying to seek first jobs. Industrialization in Nigeria has been pursued haphazardly with little or no attention paid to manpower development implications of the adopted strategies. For instance , 7 after independence , a battery of incentives were offered to industrialists to lure foreign investment into Nigeria. But, the industrialists that came were capital intensive in their operation and could not absolve proportional size of the growing labour force in gainful employment (Yesufu, 1971). PSYCHO-SOCIAL EFFECT OF UNEMPLOYMENT Graduate initial unemployment and idleness have adverse psychological , social , occupational and financial effects on them Fashoyin (1987) and Fajana (2000). unemployment has serious effects both on the their present living conditions and their outlook in the future and on the society in which they are supposed to be part. Unemployment is the undoing of graduates because its literally destroys them morally and rapture the ties and relationship they form. People who have no jobs feel insignificant and inferior. And always having the feeling that they are ostracized from the rest of the society , and most often they are regarded as parasites by other people. In most societies conventional work ethic suggests that unemployment is unwelcome because of the special role and meaning work has. In particular, young people in this situation feel that they must find work, no matter what. At the beginning of the search period , they look for jobs suited to their qualifications , training or trade but later on they look for any kind of work ( Hayes and Nutman , 1981) and any kind of pay ( Kasper,1987) Unemployment and under- employment may cause people to flee the rural areas , move about or migrate. The later effect will tend to explain some of the current wave of brain drain to the advanced countries from less developed world. The unemployed produce an unsettled labour force, and in urban areas they may lead to overcrowding and crimes. Research findings by Hayes and Nutman (1980) indicated that in a period characterized by a permanent stable high unemployment situation, there will be considerable increase in deaths due to cardiovascular diseases and cirrhosis of the liver and murders too. According to Banks and Ullah (1988) there will also be increase in admission into psychiatric hospitals (for mental illness) and also imprisonment arising from the criminal tendencies of idle hands. In summary, Fajana (2000) opined that unemployment can lead to the following: loss of status , loss of prestige and economic strength or power as a result of the loss of 8 ages and benefits of job, infliction of psychological injury as result of the breakdown in social contacts and isolation from the world of work , loss of responsibility ,identity and respect which the position at work ensures , loss of purchasing power , los s of union check off dues , loss of production and stunting of gross national product , reduction in the pay –roll tax revenues of the state . III. METHODOLOGY The data used in this study is of two type primary and secondary data. However, for the primary data the questionnaire was used to solicit responses from the respondents. It has been structure objectively, considering the time lag and its relative advantage to minimize cost. The questionnaire is divided into two main parts i. e. part I and part II. Also interviews was conducted among graduate job seekers. Part I seeks personal data of the respondent ranging from age, sex to educational qualification. These were used to compare the characteristics of the sample with that of the population. Part II is structured basically o delve into the opinion of the respondents so as to have a logical yardstick to refute or accept our research hypothesis. The population of this study was Stronix Consults Nigeria Limited (SCNL). SCNL is a recruitment and employment firm with focus on recruitment, selection and placement of job applicants into different organizations. The total number of job applicant including unsolicited applications is 1500 job applicants. This number is assumed to be the study population and 10 percent of this number was used as the sample size which is 150. Stratified sampling method was used for this study. The stratified methods group the population into some definite characteristics (strata). This is suitable for the purpose of this research as it makes it possible for our random selection to be done across all disciplines (Art/Humanities, Sciences and Education). As mention earlier the data for this study was collected basically through the questionnaire and interview method. The questionnaire was administered at random among job seeker. The study population consists of unemployed graduate in Gbagada, Lagos. IV. RESULTS SPSS data analysis was used to test the hypothesis for this study. The major hypotheses tested are as follows: 9 Hypothesis one H0: Governmental policy, economic recession, employment of expatriates and trade unions wage demands does not significantly contribute to the rate of unemployment in Nigeria. H1: Governmental policy, economic recession, employment of expatriates and trade unions wage demands significantly contribute to the rate of unemployment in Nigeria. Hypothesis two H0: rural urban migration, imposition of minimum wage and influence system does not significantly contribute to the rate of unemployment in Nigeria. H1: rural urban migration, imposition of minimum wage and influence system significantly contribute to the rate of unemployment in Nigeria. TESTING THE FIRST HYPOTHESIS TABLE 4. 1 Model Summary Adjusted Std. Error Mod el 1 2 3 4 R . 255(a) . 251(b) . 244(c) . 218(d) R Square . 065 . 063 . 060 . 048 R Square . 019 . 029 . 037 . 036 of the Estimate 1. 231 1. 224 1. 219 1. 220 Regression coefficient was use to test if there is any significant relationship between unemployment ( criterion/ dependent variable) and governmental policy , economic recession , employment of expatriates and trade unions wage demand ( predictor / independent variables) The backward regression analysis was used and from table 4. 1 above the first model has the best fit for the purpose of analysis because it has the highest percentage of R square of 0. 065. Therefore, the first model was used to analysis major findings. 10 TABLE 4. 2 Coefficients(a) Standardiz Unstandardized Coefficients Mod el 1 (Constant) Unemployment rate in Nigeria is as a result of economy recession Do you think that government economic brings unemployment Nigeria? Do you think that employment expatriates contribute graduate unemployment the country? Do you agree that trade unions wages demand the increase . 047 rate of . 125 . 042 . 376 . 708 in to the -. 053 . 092 -. 063 -. 578 . 565 of policy about in -. 101 . 103 -. 108 -. 986 . 327 -. 168 . 094 -. 201 -1. 790 . 077 B 3. 451 Std. Error . 550 Beta B 6. 269 ed Coefficients T Sig. Std. Error . 000 unemployment? From table 4. 2 it is only trade union wage demand that has the highest impact on the rate of unemployment in Nigeria. That is trade union wage demand is significance than the other three variables. However, the first hypothesis was tested using 5% 11 level (alpha) of significance. Since alpha is less than p value (table 4. 2, 0. 077, 0. 327, 0. 565, 0. 708) In conclusion economic recession, governmental policy, employment of expatriates and trade union wage demand increase the rate of unemployment. Normal P-P Plot of Regression Standardized Residual Dependent Variable: For how long have you been unemployed 1. 0 0. 8 Expected Cum Prob 0. 6 0. 4 0. 2 0. 0 0. 0 0. 2 0. 4 0. 6 0. 8 1. 0 Figure 1 Observed Cum Prob 12 TESTING THE SECOND HYPOTHESIS Table 4. 3 Model Summary Adjusted Std. Error Mod el 1 2 3 4 R . 214(a) . 209(b) . 162(c) . 000(d) R Square . 046 . 044 . 026 . 000 R Square . 013 . 022 . 015 . 000 of the Estimate 1. 218 1. 213 1. 217 1. 226 Regression coefficient was use to test if there is any significant relationship between unemployment ( criterion/ dependent variable) rural-urban migration, lack of labour market information, imposition of minimum wages ( predictors / independent variables) The backward regression analysis was used and from table 4. 3 above the first model has the best fit for the purpose of analysis because it has the highest percentage of R square of 0. 046 Therefore; the first model was used to analysis major findings. Table 4. 4 Coefficients(a) Standardiz Unstandardized Coefficients Mod el 1 (Constant) B 2. 439 Std. Error . 474 Beta B 5. 150 ed Coefficients t Sig. Std. Error . 000 13 Do you agree that rural-urban migration about bring -. 165 graduate . 093 -. 192 -1. 782 . 078 unemployment? Do you agree that lack market is a of labour information contributory . 052 . 110 . 052 . 469 . 640 factor to graduate unemployment Nigeria? Do you agree that imposition minimum of wages . 103 . 096 . 119 1. 069 . 288 in contribute to the rate of unemployment? From table 4. 2 it is only rural –urban migration that has the highest impact on the rate of unemployment in Nigeria. That is rural-urban migration is significance than the other two variables. However, the second hypothesis was also tested using 5% level (alpha) of significance. Since alpha is less than p value (table 4. 4. 0. 078, 0. 640, 0. 288,) In conclusion rural-urban migration, lack of information and imposition of minimum wage bring about unemployment. V. CONCLUSIONS Planning for human resources use in Nigeria has been based on guesswork. Rational steps taken by most management to cope with the recession include ban on recruitment. The practice of natural wastage, which involves the refusal to fill vacancies imply that job seekers are directly hit. Though the rate of appointment of expatriates has been slowed since 1982, presently a reasonable percentage of the labour force in Nigeria is still dominated by foreigners. Most private and even public institutions tend to see the NYSC as a means of securing cheap labour. They utilize the services corp members each year but tend not to absolve any substantial number at the end of the service year. The 14 adoption of the policy of last –in – first out by labour and management, coupled with ban on recruitment seemed to exert a great impact on the employment situation of university graduates. Existence of artificial barriers to geographical mobility of labour, cultural employment practices , localization and truncating of potentials along tribal lines , marginalization of the poor and the poor state of social infrastructure ( Ukpong,1994). Femi Fajana ( 1994) and Anyanwu ( 1994) argued that failure of the Nigerian government to appraise the employment implications of international trade policies, monetary and fiscal policies immensely contribute to unemployment rate in the country. Notwithstanding the above mentioned adverse effect and consequences of unemployment in the Nigerian economy , a number of general approaches are being recommended for the purpose of curbing the unemployment menace ( Fajana, 2000) these are approaches are : The defective approach to hr planning should reverse ,i. e coordinated planning for human resources should be encourage at all level of the economy. Coordinated effort towards labour intensive project Resuscitate labour exchanges programmes based on comparative cost advantage Orientation of university graduates to change their perceptions about menial jobs Elimination of rigid job and wage preference Graduate should be encourage to study for a higher degree in a more relevant discipline to reduce skills-mismatch Validation of selection instrument and deemphasize reliance on the influence system In a situation of massive unemployment, the union’s role is to protect the interest of members; the labour is segmented in the process. But unions must broaden their aims in such circumstances to include social justice for all employed and unemployed people. The trade unions can also help in creating more jobs by instating as far as possible on labour intensive project. 15 – Population control, reduction in the rate of expansion of higher education , review of funding for higher education , diversification of the economy, exploring the possibility of labour exports. References Beer , W And Herves M. E. A ( 1966). ‘ Employment And Indusstrialization In Developing Countries’, Quarterly journal of Economics, Vol. 30 No. 1 Bhalla A. S ( 1973) ‘ A Disaggregative Approach To Employment In Less Developed Countries ‘ The Journal Of Development Studies Berg, E. J. (1969) ‘wages policy and employment in less developed countries ‘, in R. Robinson, Ibid. Diejomoah V. P And Orimolade W. A. T (1971). ‘ Unemployment In Nigeria: An Economic Analysis Of Scope , Trends And policy Issues ‘ Nigerian Journal Of Economic And Social Studies Vol. 13 no. 2 Pp 127-160 Berg, E. J 9 (1969) ‘Urban Real wage And the Nigerian Trade Union Movement (1939-1960: a comment’ Economic Development and Cultural Change, (EDDC), VOL. 17 NO. 4 Fajana, S. (1987) economic Recession, Collective Bargaining And labour Market Segmentation In Nigeria, Nigerian Management Review CMD, Lagos, Vol. 2, No 1, P9-16 Fajana, S (2000) Functioning Of the Nigerian Labour Market, Labofin and Company, Lagos, Nigeria. Fashoyin ,T. ( 1980) Industrial Relations In Nigeria, Macmillan , London Fashoyin, T. ( 1987) collective Bargaining In Public Sector In Nigeria, Macmillan , Lagos. Falae,S. O ( 1971),’ unemployment In Nigeria’ Nigerian journal of economic and social studies, vol. 3 , no1, march. Kilby, P ( 1967) Industrial Relations And Wage Determination : Failure of the AngloSaxo Model , Journal of Developing Areas ( JDA) , Vol. 1 No. 14, July. Kilby, P. ( 1969) Industrialization In An Open Economy : Nigeria , ! 9451966,Cambridge University Press, Cambridge. Otobo , D . ( 2002) Industrial Relations ; Theories and controversies , Malthouse Press limited, Lagos , Nigeria. 16 Standing ,G ( 1983) ‘the notion of structural unemployment’ international labour review, volume 22 No2 P. 137-153 Weeks , J. ( 1968) ‘ A comment On Kilby : Industrial Relations And Wage determination, Journal Of Developing Areas ( JDA) , Vol. 3, No. 1. 17

Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings

1. Describe the duties and responsibilities of own work role: As a childminder I will be registered and inspected with Ofsted to ensure that I am able to demonstrate the quality and standards of care required by Ofsted and the Early Years Foundation Stage. My duty is to ensure that I provide high quality childcare, within a positive, safe, warm and happy environment where children feel welcome and comfortable. I am also to plan program’s and prepare play based activities for the children, to enable them to learn and develop at their own pace with supervision as appropriate. . My duties also entail completion of relevant paperwork.All of the above is to enable and ensure that parents are able to have peace of mind and to leave their children knowing that their well-being is paramount. Below is a list of my duties continued: †¢ Prepare and provide healthy balanced meals for children and be aware of their individual dietary requirements. †¢ Take the children that are in my full time care to childminding and playgroups. †¢ Provide breakfast and dinner for, take to school and collect from school all children that are in full-time education †¢ To maintain discipline of all children (whether in my care part-time or full-time), and encourage positive behavior Promote and maintain a high level of professionalism when carrying out my work †¢ To implement and update policies and procedures in line with ofsted guidance†¢ To ensure a safe environment for the children †¢ Carry out risk assessments on my home, and also of any places that we regularly visit. Review on a regular basis †¢ Be aware of the signs and symptoms of potential abuse and be aware of the current procedure in reporting it. †¢ Build and maintain good relations with people involved with the children’s learning/lives. School/nursery teachers, parents †¢ make sure all equipment is safe and fit for purpose, as well as age appropriate keep relevant records/paperwork in a confidential and safe place †¢ when communicating with parents and children, respect other’s confidentiality †¢ all accident’s are recorded and reported where necessary †¢ Ensure good hygiene standards are met †¢ Regularly replenish first aid box†¢ Regularly attend training and update qualifications, certificates at appropriate i. e First Aid †¢ Ensure all paperwork in completed in a timely manner as directed by Ofsted †¢ Provide regular feedback to parents and children and also allow them to do the same in the form of questionnaire’s, daily discussions, daily reports etc . Explain expectations about my own work role as expressed in relevant standards Expectations of me within my work role are to provide a warm, caring, fun and friendly environment for the children to come to, to provide them with the ability to learn and develop at their own pace and to guide them were appropriate. To be reliable and mak e sure that their safety is paramount not just within my setting but at all times when they are in my care, also in their everyday life’s, for example if I suspect any form of abuse to act upon my suspicions in the appropriate way by following my policies and procedures.As well as this I must be registered with Ofsted and meet the requirements set out by them which include having an enhanced CRB check, having a valid Pediatric First Aid certificate, to have attended and completed the Barnet Council Childminding Course. I am also expected to meet the standards of the EYFS (early years foundation stage) as part of this I am required to keep detailed records of the children and parents personal details including emergency contacts, any special needs or requirements, accidents, attendance, risk assessments, observation of the children to track their development and follow the framework set out by EYFS.Another expectation of me is to follow the Every Child Matters initiative and i ts 5 outcomes: †¢ Be healthy †¢ Be safe †¢ Enjoy and achieve †¢ Make a positive contribution †¢ Achieve economic wellbeing SC33: Promote equality and inclusion in health, social care or children and young people’s settings. 1. 1Explain what is meant by – diversity, equality and inclusion Diversity – Diversity means differences. Such as, â€Å"People from different cultures live in my community, making it a diverse place to live. † Diversity is the degree to which a GROUP (not a place) is non-uniform on a specified factor.An all-Black group has zero race diversity, but may have age diversity, or educational diversity. From wikiask Equality – The importance of recognising different individual needs and of ensuring equality in terms of access, participation and benefits for all children and their families. It is therefore not about treating people the ‘same’ Inclusion – Inclusion means that all children can attend the setting and benefit from the same experiences. For example children with disabilities are active participants, not just observers on the sidelines.Describe the potential effects of discrimination Discrimination may occur in a setting if people have stereotypical attitudes towards children who they believe may be capable of doing something or making assumptions about children because of who they are or the way they act. Discrimination against a child who may be disabled, may be seen as incapable of doing particular activities or participating within activities because of their disability. If a child has a disability be it physical or intellectual, it does not mean they are unable to achieve the same as another child.According to Tina Bruce 2001’ As early years workers, we are responsible for ensuring equal opportunities within the setting. There are many ways in which we can promote anti-discrimination practice. We can do this by: valuing diversity and respecting d ifference, including children with disabilities and avoiding stereotypes. This may effect children who are discriminated on as it could delay their development, the child may become less confident and show a lack of confidence within particular activities and they may be seen as labeled.Another cause of discrimination could be discrimination against gender. This type of discrimination may stereotype against children who play with particular activities that are commonly associated with their gender. For example, a boy maybe seen more prone to play a physical activity like football or basketball and girls maybe seen more prone to dressing up as princesses and role play. According to Tassoni 2007 ‘During their early years, children are developing sense of identity, self worth and self-asteem. They are learning how other’s see them and treat them.A boy that plays with dolls may be discriminated on because of his choice of interest, there may be assumptions as to why he is p laying with them and not the footballs. This may affect the child as it may interrupt his learning, ‘he may grow up with a view of himself as inferior’ (Tassoni 2007 pg154) and he may develop serious emotional and social problems later on in life e. g finding it hard to form relationships’ (Tassoni 2007pg154). The effects of discrimination against parents/carers and families could be discrimination against their religion, sexuality, race and appearance.This type of discrimination could affect the children if they see that their parent/carers are being discriminated on, even if it is not through verbal communication it can still be seen through facial expressions and body language, this may result in the child of the parents having behavioral problems within the setting, becoming distressed or even physical behavior. This sort of discrimination can affect practice within the setting . Other effects of discrimination are: isolation, possible exclusion, demoralizati on,Explain how inclusive practice promotes equality and supports diversity Inclusive practice is about the attitudes, approaches and strategies taken to ensure that people are not excluded or isolated. It means supporting diversity by accepting and welcoming people’s differences, and promoting equality by ensuring equal opportunities for all. In my role it is important to allow the children to have the same opportunities as any other child regardless of disabilities, race, religion etc. We do this buy having doll’s f different colour/race, disabled doll’s, aswell as fancy dress and books that are for both boys and girls that they are freely able to choice from and play with as and when they please. 2. 1Explain how legislation and codes of practice relating to equality, diversity and discrimination apply to your own role. Equality Act 2010 brings together all previous acts relating to equality and discrimination. ‘this act enforces equality legislation on a ge, disability and health, gender, race, religion or belief, sexual orientation or transgender status, and encourage compliance with the Human Rights Act 1998.It applies to all organizations that provide a service to the public. This Act along with the EYFS requires my setting to put in practice policies and procedures to ensure children are treated fairly and equally but according to their needs regardless of learning difficulties and disabilities, to have a positive attitude towards diversity and difference. I have an equal opportunities policy that I follow. The Disability Discrimination Act 1995 and 2005 ensures that all children as well as those with disabilities are provided with the same first hand experiences and or opportunities as those that are non-disabled.According to this Act, the arrangements for the admission of disabled children are: to prevent disabled children from being treated less favorably than other children in the setting, this means it would be illegal for a setting not to make reasonable adjustments to accommodate those with disability. Within my setting all children are provided with the same opportunities despite learning ability, disability etc but it may alter slightly to adapt to the child’s learning needs in an effective way so they are still included within the same activity.E. g at a counting activity some children may be asked to count to 20 and another child who is not as keen with numbers may still do the same activity but be asked to only count to 10, this depends on the child’s learning ability. Implementation of statutory duties can be put in place here also to ensure equal opportunities within working practice. These duties comply with the Race Relations Amended Act 2000, which requires workplaces to promote equality of opportunity, good relations between people f different racial groups and to eliminate unlawful racial discrimination both unto children and adults. Human Rights Act 2000:‘The act was not designed specially to protect children but they are accorded the same rights as adults. This means they have the right to dignity, respect and fairness in the way they are treated’ Tassoni et al (2007), This act ensures that settings influence working practices by following the legislation to promote fair and just practice towards children, respecting wishes and promoting practices in accordance to the child’s rights. E. ‘a setting is not able to use corporal punishment even if a parent consents to it, because it is seen as degrading and a violation of a child’s rights’, it also makes sure that I as a childminder provide the children with food, clean water as well as a comfortable and clean setting, that I spot the signs of abuse and report them as well as involving the parents and children in decision making where possible. United Nations Convention on the rights of a child (UNCORO – 1989 recognised in the UK in 1991) These are the righ ts of a child under the age of 18 years.The children’s rights apply to boy or girls, their religion, if they are disabled or the family’s diversities. There are children living in exceptionally difficult situations and that such children need special consideration. Governments have a responsibility to take all available measures to make sure that all children’s rights are respected, protected and fulfilled. They also agree to review their laws relating to children. This involves assessing Social Services, legal health and Educational systems, as well as levels of funding for these services.Governments are then obliged to take all necessary steps to ensure that the minimum standards set by the Convention in these areas are being met. They must help families protect children’s rights and create an environment where they can grow and reach their potential. There are over 40 specific rights below are some of them: †¢ The right to play. †¢ The right to survival and development. †¢ What is best for the child? †¢ The right to be safe. The right to live in a loving and caring family environment or alternative care and to heev contact with both parents wherever possible. †¢ The right to speak up and have your opinions listened to and their views respected. †¢ Every child needs to be registered after birth. The right to a name, nationality, freedom of expression and access to information concerning them.†¢ The right to education, leisure, culture. †¢ Children have the right to know and live their own culture. †¢ Respect the rights and respect others. The right to privacy. †¢ If you have a disability you have rights for special help for you to participate, the right to health and health care and social security. †¢ To be healthy. †¢ Children have the right to access special education. †¢ The right to be educated. †¢ Children have the right to live life free from discriminati on. EYFS 2008 has brought together all early years providers under one set of statutory guidelines, the aim was to improve the quality of care and education for children birth to end.It is statutory and that means that ALL registered early years providers MUST follow it, the purpose of making it statutory was to ensure all children were given the same opportunities for high quality care and education. If ever a parent wasn’t happy with the way in which I worked or felt that I wasn’t successfully providing a equal opportunity, diverse setting or there was discrimination taking place they could report it to OFSTED who are the regulatory body for childminders, they also make sure that a good level of work is always maintained, the enforce and inspect.

The Opening battle scene in Saving Private Ryan Essays

The Opening battle scene in Saving Private Ryan Essays The Opening battle scene in Saving Private Ryan Paper The Opening battle scene in Saving Private Ryan Paper Essay Topic: Film In the few moments preceding the landing of the ships at Omaha beach, we see the scene from a subjective Point-of-view high angle shot (POV high) which detaches us from the scene and allows us to see an establishing shot of the action. We also see the scene from a normal subjective POV shot; this includes the audience and allows us to see what is happening as if we are actually there. The only sound we hear is diegetic. The sound of the sea is one that connotes to most people calm and peace; it is cleverly used in this scene to create an instantaneous contrast between this calm and the chaos of battle about to occur. The action, in the first couple of minutes of the film is realistic. We start off with a Close up (CU) of a metal hedgehog (metal cross to stop tanks) and then go straight into seeing the landing boats as if we were a passenger in one ourselves. We can see the soldiers in the other boats crouched down trying to avoid the sea spray and some that are vomiting over the side of their boat; either through fear, or seasickness. The camera flicks to a CU of Captain Millers shaking hands. This has a great effect on the audience, because they realise the fear, and nerves that the soldiers must have been feeling before they went into battle. We zoom out of captain Millers face so that we can see the other soldiers on the boat and their individual reactions. I noticed that there were two main responses to the nerves that the soldiers were feeling and this had a profound effect on me; one soldier was eating some sort of bread (almost as if it was his last meal) this symbolised to me that he expected either not to come home from the battle or that he would be eating something better later on when they celebrated; the second reaction was to pray to god or kiss some kind of lucky charm- this indicates that they felt that they would need divine intervention to win. As the landing craft doors open, all hell breaks loose; most soldiers do not even make it off the boats alive. We see the attackers from the defenders point of view and see the way that all of the English and American soldiers are shot down by the German machine guns. This subjective POV high angle shot, suggests at the superiority of the defenders and their fire power. We go back to seeing the scene from a subjective POV. In desperation to get away from the raining bullets, some soldiers threw themselves off the sides of their boats. The camera follows these men, and due to the absence of non-diegetic sound, the diegetic sound of the explosions and gun-fire becomes muted. This adds a sense of realism to the film, because Spielberg has gone against what we would normally expect in a war film- instead of some dramatic overlaying piece of music there is nothing. This in fact creates more drama to the film because it allows us to fully digest the sounds that you would hear if you went to war. Contributing to the sense of realism, Spielberg took an almost documentary style take on the way the first scene was filmed. By using hand-held cameras Spielberg said that he was able to film the sets much like a newsreel camera man following soldiers into war. By using this method of filming, the shock of war is revealed to the audience. As we see Miller appear out of the sea, the camera slows down, this allows us to take in the carnage that is apparent on the beach front. Part way through the invasion, captain Miller becomes confused, because of shock, and the camera slows down so much that it is like seeing the battle in slow motion, also the colour of the screen is washed out, adding to the drama making the confusion seem an almost dreamlike state, which many other soldiers would have entered as well. The first non-diegetic is introduced and a low whistle replaces all other noise. We see one soldier from Millers subjective POV and the fear that the man is feeling is portrayed through the way that he is cowering behind one of the hedgehogs and crying to himself (in a state of shock. ) We return to a medium close up (MCU) of Millers face and can see the confusion as he watches several of his men die. The non-diegetic whistling rises in pitch and stops all of a sudden as a soldier shouts at him What do we do now sir? This question reveals the uncertainty of the soldiers who were involved at the battle of Omaha beach and once again portrays a feeling of realism. Miller recovers from his confusion and orders his men to move out and clear the beach. With this small show of re-assertion, the audience is brought back to the gruesome reality that is taking place around them. As the soldiers are moving out, Miller sees one fallen on the ground and decides to try and drag him to safety. A shell is fired and kills the man who he was dragging, but also triggers the same washed out confused effect that happened before, this time however it represented shell shock. This is a realistic event that would have happened as many soldiers were temporarily deafened by the loud explosions, to add to the realism, the camera lens is sprayed by blood and mud by the explosion just like a normal soldiers eyes would be. Miller quickly stands up and makes a break to the sea wall, some people would see this as an act of desperation, because the men who have already tried to do that, have ended up being shot down but by some miracle Miller makes it. He starts to relay to the rest of his time several orders. The camera view switches between the attackers subjective POV shot and the defenders subjective POV high angle shot. This allows us to see the battle from both points of view. Seeing the carnage from the attackers point of view allows us to feel the panic and fear that the soldiers would have done, and seeing the battle from the defenders point of view, we get a sense of the ease of which the Germans massacred the English, this adds to the shocking nature of the film. Miller and his team proceed to move along the beach until they are stopped once again by enemy fire. Taking refuge behind a wall, we see (through the use of a Long Shot- LS) that on the crest of a hill there are two Germans with machine guns firing down at them. The LS shows us just how easy it was for the Germans to pick off the opposing side; they could fire from nearly fifty feet away and yet still cause devastation. Once again the shock that an attacking party would have had is portrayed through the conventional action. The use of conventional action, is seen in so many films that it becomes a natural thing yet is still effective now as it was when it was first used. For example in this particular film convention is used throughout the first seen Guns always kill outright, Screaming means you are in pain or scared, and running means that you are panicked or desperate. Each of these is used in the film to create a sense of realism. The battle is turned when a young Sniper marksman is sent into an impact crater where he has a clear shot at the two German Machine gun operators. We see a CU of the Snipers face and then immediately go to a LS of his victim. This camera workmanship, allows us to fully appreciate the skill it took to pull off such a shot. This is adding a new dimension to the film: Awe. Saving Private Ryan shows us the grime, the noise, the pain and the shock of war, leaving us with a sense of awe for those who fought to keep our country safe in both the First and the second world wars. The diegetic sound of the sniper rifle firing adds to the realism because it connotes finalism and a cleanliness to death. As the battle ends, the camera flicks to a CU of Captain Millers shaking hands. This is a repeated frame from before only this time the meaning is completely different. The shaking signifies relief that the battle is over, and also the horror of what was sacrificed to do it. The camera zooms into an Extreme Close Up (ECU) of captain Millers eye and then to all the dead bodies left behind on Omaha Beach. This is covered by both diegetic and non-diegetic sound. The diegetic sound is that of the waves, which connote peace and calm (the lull after battle) and the mournful cries of seagulls. The non-diegetic sound is an emotional, moving strings instrumental piece, this can connote the regret, pain and sadness that the soldiers would have felt for their fallen comrades. The saying the sea ran red, is literally brought to life and makes a final impact of shock on the audience. In conclusion, the opening battle sequence of Saving Private Ryan was made both shocking and realistic through the iconic images displayed throughout the scene and the acts of selflessness that are portrayed through the characters actions. The first scene had an impact on me personally. This was: I strongly feel for the soldiers and their fallen comrades, because this film has shown me what they had to go through to protect my future. The jerky camera movement created a sense of realism and made me feel as if I were with the soldiers at the battle of Omaha Beach. I also feel that the absence of non-diegetic sound aloud me to take in the sounds that make up a fighting soldiers world.

Answer Chapter Entrepreneurship Essay Example

Answer Chapter Entrepreneurship Essay Example Answer Chapter Entrepreneurship Paper Answer Chapter Entrepreneurship Paper INC Magazine claims, Entrepreneurship is more mundane than Its sometimes arrayed You dont need to be a person of mythical proportions to be very, very successful in building a company. Do you agree? Explain. Answer own answer 4. Will vary according to the student. 4. What are the major benefits of business ownership? Answer a) opportunity to gain control over your destiny, b) opportunity to make a difference, c) opportunity to reach your full potential, d) opportunity to reap unlimited profits, e) opportunity to make a contribution to society and receive recognition for your efforts. Nell AT ten potential rearwards to Dustless ownership are most critical? Students responses will vary but should cover the following drawbacks: a) uncertainty of income, b) risk of losing invested capital, c) long hours and hard work, d) lower quality of life until the business gets established, d) complete responsibility. 61. Briefly describe the role of the following groups in entrepreneurship: women , minorities, immigrants, part-timers, home-based business owners, family business owners, coroners, corporate castoffs, and corporate dropouts. Answer -own answer 7. What contributions do small businesses make to our economy? Answer There is no set definition of a small business. SABA criteria vary by industry, see page 36. 98% of U. S. Businesses could be considered small. Theyve contributed almost all of the recent Job growth, employ over 50% of the private workforce, and contribute 48% of our GNP and 42% of all business sales. 8. Describe the small business failure rate. Answer The failure rate for small businesses is higher than for big businesses. Based on data released from SABA, 60 percent of new businesses fail within six years. The primary reason is incompetent management. Other reasons are poor financial control, failure to plan, I n appropriate location, lack of inventory control, improper managerial attitudes, and in ability to make the entrepreneurial transition. 9. Outline the causes of business failure. Which problems cause most business failures? Answer Management incompetence This one causes the most problems. The manager lacks the capacity to operate a small business successfully. Lack of experience. Many owners who start businesses in fields in which they have no prior experience fail. Some owners lack the right kind of experience. Poor financial control Internationalization -Starting the business on a shoestringoften leads to failure. Lack of strategic planning -Too many owners neglect it because they think it only benefits large companies. Uncontrolled growth Growth is natural and healthy, but unplanned growth can be fatal to the business. Inappropriate location Owners who choose a business location without proper analyses, Investigation, Ana planning oaten Tall. Lo Orin, owners seek canapà © sleets and locate themselves straight into failure. Lack of inventory control Although inventory is typically the largest investment for the owner, inventory control is one of the most neglected duties. The result is loss through crime and pressure on cash flows from handling the wrong items. Inability to make the entrepreneurial transition Having started the business, some entrepreneurs lack the ability to manage it when it gets larger and fail to turn it over to a different management team. 10. How can the small business owner avoid the common pitfalls that often lead to business failure? Answer Doing the following will help to avoid pitfalls: ) know the business in depth, b) prepare a business plan, c) manage financial resources, d) understand financial statements and know how to use them, e) learn to manage people effectively, f) keep in tune with yourself. 1 1 . Why is it important to study the small business failure rate? Answer It provides a realistic picture for potential entrepreneurs to consider prior to their launching of their businesses. It provides understanding of why businesses fail and offers insight into ways to prevent it. 12. Explain the typical entrepreneurs attitude toward failure. Answer He/she learn from the mistakes and tries again. He/she takes moderate, considered risks, has a positive upbeat attitude, and doesnt avoid failure; he/she learn from it. 13. One entrepreneur says that too many people dont see that by spending their lives afraid of failure, they become failures. But when you go out there and risk as I have, youll have failures along the way, but eventually the result is great success if you are willing to keep risking. For every big yes in life, there will be 199 nose. Do you agree? Explain. Answer Students responses will vary. 14. What advice would you offer an entrepreneurial friend who has Just suffered a Answer Students responses will vary but the advice should include a reality check, long hours, high failure rate, and a dose of the positive, persist, learn, dont give up. 15. Noting the growing trend among collegiate entrepreneurs launching businesses while still in school, one educator says, A student whose main activity on campus is running a business is missing the basic reason for being here, which is to get an education. Do you agree? Explain. Answer- Students responses will vary. Step into the Real World . Choose an entrepreneur in your community and interview him or her. Whats the story behind the business? What advantages and disadvantages does the owner see In analog Dustless want value wool a en or seen offer to someone considering launching a business? 2. Search through recent business publications (especially those focusing on small companies such as Inc. , Entrepreneur, Business Start-ups, Nations Business, or Your Company) and find an example of an entrepreneurpast or presentwho exhibits the entrepreneurial spirit of striving for success in the face f failure as Gail Borden did. Prepare a brief report for your class. 3. Select one of the categories under the section The Diversity of Entrepreneurship in this chapter and research it in more detail. Find examples of the entrepreneurial profile. Prepare a brief report for your class. 4. Lengthier a local banker who has experience lending to small companies. What factors does he or she believe are important to a small companys success? What factors has he or she seen to cause business failures? What does the lender want to see in a business startup before agreeing to lend any money?

Accreditation Audit Essay Example for Free (#2)

Accreditation Audit Essay ? Nightingale Community Hospital (NCH) is committed to upholding the core values of safety, accountability, teamwork, and community. In preparation for the upcoming readiness audit, NCH will be launching a corrective action plan in direct response to the recent findings in the tracer patient. Background information on the tracer patient is as follows: 67 year old female postoperative patient recovering from a planned laparoscopic hysterectomy turned open due to complications. Patient developed infection that formed an abscess and was readmitted to the hospital for surgical abscess removal and central line placement for long term IV antibiotics. The tracer methodology was employed when auditors reviewed this patient’s course. Many things were done well and right with this patient and NCH is pleased to know that the majority of items analyzed with this patient proved that NCH was in compliance with regulatory standards; however, there were some troublesome areas that we need to focus on. The primary focus area that we will put our energies into will be the fact that there was not a history and physical completed on the patient within 24 hours of admission, and in fact it was greater than 72 hours before one was completed. The Joint Commission mandates standards that are to be met in order to maintain compliance. Standard PC.01.02.03 states that history and physicals must be documented and placed in the patient’s medical record within 24 hours of admission and prior to procedures involving conscious sedation or anesthesia. History and physicals are also considered in compliance if documented 30 days prior to procedures as long as there are no changes documented or the changes in status are specifically noted. (Joint Commission Update, n.d.) A2. Plan Often, rules and regulations are met with disdain and it is usually because there is no explanation provided as to why the rule exists. The rules for History and physical documentation are in place for a reason and are not just to make things more complicated. History and physicals provide  all health care providers that participate in a patient’s care a glimpse into that patient’s health status and immediate concerns. (Shuer, 2002) The information provided in a history and physical paints a portrait for all other health care team members to follow and treat accordingly. Often, emergent situations may arise where other health care specialty providers may not have the time to glean medical background information from patients and/or their representatives and the history and physical then serves as the go to source of information. Compliance regulations can be hard to understand the reasoning behind them sometimes, but if we all work together to make sure that we meet them, then NCH will continue to embrace the core values that we have worked so hard to instill and embrace. The following outline is a corrective action plan that will ensure compliance with the Joint Commission and bring us up to par for the readiness audit. Accountable Parties Timeframe Measurement History and Physical 1. Within 24 hours of admission. 2. Within 30 days prior to a procedure involving conscious sedation or anesthesia. Chart reviews and if requirements are not met, patients will be held in the surgical admitting unit and procedures will be delayed. There must be 100% compliance. B. Sources Joint Commission Update Study Guide. (n.d.). Retrieved August 31, 2014, from med2.uc.edu/libraries/GME_Forms/Joint_Commision_Upd_1.sflb.ashx Shuer, L. M. (2002). Improvement needed on h&p documentation. Medical Staff Update, 26(5),

Religious Liberty Essay Example | Topics and Well Written Essays - 1750 words

Religious Liberty - Essay Example It is, therefore, the very first amendment, introduced in the constitution in 1791, provides an absolute and unrestricted religious freedom to the masses, where the followers of all faiths are declared free to perform their religious practices without any prohibition, interference or restrictions from the state or government altogether. The first amendment in the US constitution states: Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof, or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble...† Runquist (2007) observes that the first clause prohibits the government from establishing a religion (including preferring one religion over another or over no religion). The second clause guarantees the free exercise of religion. Father of the US nation, George Washington, hand-wrote in his own personal prayer book that it is impossible to rightly govern the world without God and th e Bible (Judiciary House, 2011). Hence, the Americans are free to attend churches, mosques, synagogues, and temples without any checks on their religious performances from the state as well as from their religious opponents and rival communities. Religion can rightly be stated as one of the most fundamental elements of human life. Though it is a diversified subject, and thousands of faiths exist in the world, yet believe in the supernatural and metaphysical powers is common in all cultures of the world. An overwhelming majority of the people at global scale maintain that some Supreme Being certainly exists in the universe, which could solve all their difficulties and problems, and can protect them from the disasters and calamities they themselves are unable to combat with. Consequently, people develop emotional attachments with the deity they adore and do not allow any type of hindrance or obstacle that could stop them from displaying their sincere compliance, reverence, and worship to the deity. History is replete with the examples of horrible wars fought in the name of religion, which resulted in heavy and irreparable losses in men and material. Adherence to the religious teachings is not confined to one single community or social class only; rather, it is equally popular among the rich and poor and the strong and weak. It is, therefore, George W. Bush (2001) had declared the war of terrorism as the continuity of the crusade wars fought by the Christians against the Muslims in the medieval times. Judis (2005) submits to state that in putting forth his foreign policy, George W. Bush speaks of the United States having a calling or mission that has come from the Maker of Heaven. Thus, the religion is central in the life of the American people; it is therefore 79% of the population openly declares it as the follower of various Christian factions. Keeping in view all these facts and realities, along with the mental condition and sentiment of the people behind the m, the founder-leaders of the USA decided to offer unrestricted religious liberty to the masses in order to avoid and escape any unpleasant state of affairs for the future years to come. I